Herbenza – Cancellation & Refunds Policy

At Herbenza, we value your trust and aim to provide the best shopping experience with our natural hair & skin care products.

Orders can be cancelled within 24 hours of placing them, provided they have not yet been shipped.
Once the order is dispatched, cancellation is not possible.
To cancel, please contact us at [your support email/phone] with your order details.

We accept returns only in cases of:
- Wrong product delivered
- Damaged or defective product received
The product must be unused, in its original packaging, and reported within 7 days of delivery.
Once inspected and approved, the refund will be processed to your original payment method within 5–7 business days.