Terms & Conditions

Here’s a professional Cancellation & Refunds Policy draft for your brand Herbenza. You can place it on your website or use it for marketplaces:

Herbenza – Cancellation & Refunds Policy

At Herbenza, we value your trust and aim to provide the best shopping experience with our natural hair & skin care products.

Cancellation Policy

  • Orders can be cancelled within 24 hours of placing them, provided they have not yet been shipped.

  • Once the order is dispatched, cancellation is not possible.

  • To cancel, please contact us at [your support email/phone] with your order details.

Refund & Returns Policy

  • We accept returns only in cases of:

    • Wrong product delivered

    • Damaged or defective product received

  • The product must be unused, in its original packaging, and reported within 7 days of delivery.

  • Once inspected and approved, the refund will be processed to your original payment method within 5–7 business days.

Non-Returnable Items

  • Opened or used personal care products

  • Items purchased under clearance/sale

Need Help?

For assistance, reach us at [info@herbenza.com /+91 773300079].

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